Frequently Asked Questions
Everything you need to know about shopping with Found by Maja.
What is the typical shipping timeframe for my order?
Standard orders are processed within 2-3 business days. Depending on your location, delivery usually takes between 5-10 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain curated vintage pieces or final sale items may be ineligible for return. Shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
How do I ensure the quality of the products?
At Found by Maja, we take pride in sourcing high-quality goods. Each item undergoes a rigorous quality inspection before being listed and again before it is shipped to you to ensure it meets our premium standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders almost immediately. If you need to change or cancel your order, please contact our support team within 2 hours of placement, and we will do our best to accommodate your request.